Return & Refund Policy
At Beyond Beauty, we want you to feel confident with every purchase. Due to the personal and hygienic nature of beauty, skincare, cosmetics, and personal-care products, certain conditions apply to returns and refunds.
Returns
You may request a return within 7 days of receiving your order, provided the product is eligible for return.
To qualify for a return, the product must:
- Be unused, unopened, and in its original condition
- Have all original packaging, seals, labels, and tags intact
- Show no signs of use, testing, damage, or tampering
- Be accompanied by your order details or proof of purchase
Products that have been opened, used, tested, or had their hygiene seal removed cannot be returned due to health and hygiene considerations.
Non-Returnable Items
For hygiene, safety, and product-integrity reasons, we cannot accept returns for:
- Opened or used skincare, makeup, cosmetics, or personal-care products
- Products with broken or removed hygiene seals
- Fragrances that have been opened or used
- Items damaged after delivery due to misuse or improper storage
- Clearance or final-sale products where clearly marked as non-returnable
- Gift cards or other non-refundable digital products
- Free gifts, samples, promotional items, or complimentary products
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, expired, or different from what you ordered, please contact us as soon as possible and within 48 hours of delivery.
Please provide:
- Your order number
- A clear photo or video of the product
- A photo of the packaging
- A brief description of the issue
Once reviewed and approved, we may arrange a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
Please do not dispose of a damaged or incorrect product until our Customer Care team has reviewed your request.
How to Request a Return
To initiate a return, contact Beyond Beauty Customer Care with your order number and reason for the return.
Please do not send products back without receiving return instructions or authorization from our team.
Once your request has been reviewed, we will provide instructions regarding the next steps.
Return Shipping
If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, Beyond Beauty will arrange or cover the applicable return process.
For approved returns made for other reasons, return delivery charges may be the responsibility of the customer and may be deducted from the refund where applicable.
Original delivery charges are generally non-refundable unless the return results from an error by Beyond Beauty.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method, where possible.
Please allow approximately 5–14 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
Shipping, delivery, or other service charges may not be refundable unless required by applicable law or the return resulted from an error on our part.
Exchanges
Where available, eligible products may be exchanged for another product or replacement item.
Exchanges are subject to product availability and the same eligibility requirements outlined in this policy.
If the requested replacement is unavailable, we may offer a refund or store credit instead.
Allergic Reactions & Product Suitability
Beauty and skincare products may affect individuals differently depending on skin type, sensitivities, allergies, and other factors.
We encourage customers to carefully review product ingredients, usage instructions, warnings, and suitability information before purchasing or using a product and to perform a patch test where appropriate.
A product generally cannot be returned solely because it does not suit a customer’s personal preference, skin type, shade preference, fragrance preference, or expected results once it has been opened or used.
If you experience a serious or unexpected reaction, discontinue use and seek appropriate medical advice where necessary.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If the order has already been delivered, the standard return conditions outlined above will apply.
Promotions, Bundles & Gifts
If an eligible product purchased as part of a bundle or promotional offer is returned, the refund may be adjusted to reflect the promotional pricing.
Where a purchase included a complimentary gift subject to a minimum purchase requirement, the gift may also need to be returned unused and in its original condition. If it is not returned, its applicable value may be deducted from the refund where permitted.
Marketplace Products
Beyond Beauty may offer products from multiple brands, suppliers, or sellers. Certain products may have additional return conditions based on their category, hygiene requirements, or seller-specific terms.
Where product-specific return conditions apply, they will be communicated on the relevant product page or during the return process.
Nothing in this policy is intended to limit any rights available to customers under applicable UAE consumer protection laws.
Contact Us
If you have questions regarding a return, refund, exchange, or an issue with your order, please contact our Beyond Beauty Customer Care team.
When contacting us, please include your order number and any relevant photographs or information so we can assist you as quickly as possible.
Beyond Beauty
Beauty, curated for you.