Terms & Conditions
Welcome to Beyond Beauty.
These Terms & Conditions (“Terms”) govern your access to and use of the Beyond Beauty website, online store, services, features, and any purchases made through our platform.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Beyond Beauty
Beyond Beauty is an online beauty and personal-care platform offering a curated selection of products, which may include skincare, cosmetics, fragrances, haircare, wellness, personal-care products, and related beauty products.
Certain products available through Beyond Beauty may be supplied, fulfilled, distributed, or sold by third-party brands, suppliers, distributors, or marketplace sellers.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement;
- The information you provide is accurate, complete, and current;
- You are authorized to use the payment method provided; and
- Your use of the website complies with applicable laws and regulations.
If you are under the legal age required to enter into a contract in your jurisdiction, you should use the website only with the involvement and consent of a parent or legal guardian.
3. Customer Accounts
Certain features may require you to create a Beyond Beauty account.
You are responsible for maintaining the confidentiality of your account information and password and for activities carried out through your account.
You agree to provide accurate and current information and to update your information whenever necessary.
If you believe your account has been accessed without authorization, please contact Beyond Beauty Customer Care promptly.
We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe there has been fraudulent activity, misuse of the platform, violation of these Terms, or activity that may harm Beyond Beauty, its customers, partners, or other users.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, shades, specifications, pricing, and other information displayed on our website are accurate.
However, product packaging, ingredients, appearance, colours, formulations, or other details may occasionally be changed by manufacturers without prior notice.
Images displayed on the website are provided for illustrative purposes. Actual colours and appearance may vary depending on lighting, photography, screen settings, product batches, or manufacturer updates.
Customers should always review the information and instructions provided on the physical product before use.
5. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve or guarantee its availability.
We reserve the right to limit quantities, discontinue products, restrict the sale of certain products, or cancel an order if an item becomes unavailable.
If you have paid for a product that subsequently becomes unavailable, we will arrange an appropriate refund for the affected item.
6. Orders
When you place an order through Beyond Beauty, you are making an offer to purchase the selected products subject to these Terms.
Receiving an order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Pricing or product information contains an obvious error;
- Payment cannot be authorized;
- We suspect fraudulent or unauthorized activity;
- Delivery cannot reasonably be completed;
- Purchase limits have been exceeded; or
- The order otherwise violates these Terms.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
7. Prices
Prices displayed on the Beyond Beauty website are shown in the currency indicated at checkout.
Where applicable, prices will include or be subject to taxes, duties, delivery fees, or other charges in accordance with applicable requirements.
The complete amount payable will be displayed during checkout before you confirm your order.
We reserve the right to change prices at any time. Changes will not ordinarily affect orders that have already been accepted, except where an obvious pricing or technical error has occurred.
8. Payments
Beyond Beauty may offer various payment methods through approved payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment service providers. Beyond Beauty does not necessarily store complete card information on its own systems.
Orders may be subject to payment verification, fraud-prevention checks, and authorization by the relevant payment provider or financial institution.
We reserve the right to cancel or place an order on hold if payment cannot be verified or authorized.
9. Delivery
We aim to deliver orders within the estimated timeframe communicated during checkout or after an order has been placed.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, customs processes, incorrect delivery information, or other operational circumstances.
Customers are responsible for providing accurate and complete delivery information.
Beyond Beauty will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Additional delivery terms or charges may apply depending on the destination, order value, delivery method, or promotional campaign.
10. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.
Due to the hygienic and personal nature of beauty and personal-care products, opened, used, tested, or unsealed products may not be eligible for return except where required by applicable law or where a product is defective, damaged, expired, or incorrectly supplied.
Customers should review our Return & Refund Policy before completing a purchase.
11. Damaged, Defective or Incorrect Products
Customers should inspect their order upon delivery.
If you receive an item that is damaged, defective, expired, or different from what you ordered, please contact Beyond Beauty Customer Care within the timeframe stated in our Return & Refund Policy.
We may request photographs, videos, packaging information, batch information, or other reasonable evidence to investigate the issue.
Where a claim is approved, an appropriate resolution may include replacement, exchange, store credit, or refund, subject to applicable law and our policies.
12. Beauty, Skincare & Product Results
Beauty, skincare, haircare, wellness, and personal-care products can produce different results for different individuals.
Product results may depend on factors including skin type, hair type, sensitivities, allergies, existing routines, application methods, environmental factors, and frequency of use.
Beyond Beauty does not guarantee that a particular product will produce a specific result for every customer.
Customer reviews, testimonials, product descriptions, recommendations, or other information presented on our website should not be interpreted as a guarantee of individual results.
13. Allergies & Sensitivities
Customers are responsible for reviewing product ingredients and usage instructions before using a product.
Where appropriate, customers should perform a patch test before full application.
If you have known allergies, sensitivities, medical conditions, or concerns about using a particular product, you should seek appropriate professional advice before use.
Discontinue use if irritation or an unexpected reaction occurs and seek appropriate medical assistance where necessary.
14. No Medical Advice
Information provided through Beyond Beauty, including product descriptions, articles, guides, recommendations, quizzes, skin-related content, educational materials, or customer support communications, is provided for general informational purposes.
Unless expressly stated otherwise, such information is not intended to constitute medical advice, diagnosis, or treatment and should not replace advice from a qualified healthcare professional.
15. Skin Quiz & Product Recommendations
Beyond Beauty may provide quizzes, filters, recommendation tools, or other features designed to help customers discover products based on information they provide.
Recommendations generated through these tools are intended to assist with product discovery and do not constitute medical advice or guarantee that a product will be suitable for every individual.
Customers remain responsible for reviewing ingredients, warnings, product instructions, and suitability before use.
16. Promotions, Discount Codes & Offers
From time to time, Beyond Beauty may offer promotional codes, discounts, gifts, bundles, loyalty rewards, or other special offers.
Unless otherwise stated:
- Promotional offers cannot be exchanged for cash;
- Discount codes cannot be combined with other promotions;
- Offers may be limited to certain products, brands, customers, or locations;
- Minimum purchase requirements may apply;
- Promotional codes may have expiration dates; and
- Offers may be modified or withdrawn where permitted by law.
Beyond Beauty reserves the right to cancel or reject promotional activity involving suspected misuse, fraud, technical errors, or manipulation.
17. Gift Cards & Store Credit
Where offered, gift cards and store credits are subject to any additional terms displayed at the time of issue or purchase.
Gift cards and promotional credits generally cannot be redeemed for cash except where required by applicable law.
Expiry dates or usage restrictions, where applicable, will be communicated to customers.
18. Marketplace & Third-Party Products
Beyond Beauty may operate as a marketplace or platform through which products from different brands, suppliers, distributors, or sellers are offered.
Certain products may therefore be subject to additional brand-, supplier-, seller-, or category-specific conditions.
Beyond Beauty works to maintain appropriate standards across products offered through the platform. However, responsibilities relating to manufacturing, formulation, warranties, fulfillment, or product-specific claims may also rest with the relevant manufacturer, supplier, distributor, or seller, subject to applicable law.
Nothing in these Terms limits any statutory rights available to customers.
19. Reviews & User Content
Customers may be permitted to submit reviews, photographs, comments, feedback, or other content.
By submitting content, you confirm that you have the right to provide it and that it does not:
- Contain unlawful, abusive, misleading, defamatory, or offensive material;
- Infringe another person’s intellectual property or privacy rights;
- Contain fraudulent or intentionally misleading information; or
- Promote unauthorized commercial activity or spam.
Beyond Beauty reserves the right to moderate or remove content that violates these Terms or applicable law.
20. Intellectual Property
All content available through the Beyond Beauty website, including branding, logos, website design, graphics, photographs, videos, text, icons, product presentation, layouts, software, and other materials, is owned by, licensed to, or lawfully used by Beyond Beauty and its respective partners.
Such content is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, republish, scrape, commercially exploit, or otherwise use our content without prior authorization, except where permitted by law.
Third-party trademarks, logos, product names, and brand materials remain the property of their respective owners.
21. Acceptable Use
You agree not to:
- Use the website for fraudulent or unlawful purposes;
- Attempt to gain unauthorized access to our systems;
- Introduce viruses, malware, or other harmful technology;
- Interfere with the operation or security of the website;
- Use automated systems to improperly scrape or extract website content;
- Impersonate another individual or organization;
- Manipulate promotions, reviews, pricing, or transactions; or
- Use the website in a way that infringes the rights of Beyond Beauty or another party.
We may restrict or terminate access where these requirements are violated.
22. Third-Party Links & Services
Our website may contain links to websites, payment providers, social platforms, delivery providers, brands, or other third-party services.
These third-party services may operate under their own terms and privacy policies.
Beyond Beauty is not responsible for the content, availability, security, or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.
23. Website Availability
We aim to maintain reliable access to the Beyond Beauty website but cannot guarantee that the website will always operate without interruption, delay, or technical error.
We may temporarily suspend or restrict access for maintenance, upgrades, security, technical issues, or other operational reasons.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Beyond Beauty will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted under applicable law, including applicable consumer protection rights.
25. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of the rights of another party.
26. Privacy
Your privacy is important to us.
Our collection, processing, storage, and use of personal information are governed by our Privacy Policy and applicable data-protection requirements.
By using Beyond Beauty, you acknowledge that your personal information may be processed as described in our Privacy Policy.
27. Changes to These Terms
Beyond Beauty may update these Terms periodically to reflect changes to our services, business practices, legal requirements, or website functionality.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
28. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate in which Beyond Beauty’s operating legal entity is established.
Any disputes will be handled by the competent courts or authorities with jurisdiction, subject to applicable consumer protection laws and mandatory legal rights.
29. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
30. Contact Us
If you have questions about these Terms & Conditions, your order, or the use of the Beyond Beauty platform, please contact our Customer Care team through the contact information provided on our website.
Beyond Beauty
Beauty, curated for you.